One two occassions I’ve had to call NetSpace, my new ISP, because the Intertubes went away.
On both occasions, I was on hold for quite a while – 40 minutes, Thank the Lord and Maker that He Invented handsfree telephones. On the second call the support guy helpfully pointed out that they could have called me back if I’d pressed “1”, and then clarified that I wouldn’t lose my position in the queue. Mental note for next time. Trouble shooting in both took more than a half hour, and assumed that there was a working Windows box in the house – that was a bit of a stretch.
Both calls to NetSpace were for the same problem – Authentication Failure. No, we didn’t forget the password to the account. For the first call, it appeared that the problem was resolved when the modem settings were altered from the factor default (and ISP specified) PPPoE to PPPoA (VC-BASED); the second required changing the account password, and changing it back.
This does not bode well, and I expect there will be a next time.
What am I meant to do when my home phone is a VoIP phone?