I’ve set up my new desks at home, and have been looking around at good deals on LCD monitors. Officeworks have some Acer ones on special at the moment, so I went to look at the Acer web site to review their dead pixel policy.
It’s a mess in Firefox. Looks rather better in IE. But we’ll live with that for a moment.
Find the page with warranties, and try to look at their monitor warranty:
Not found – file doesn’t exist or is read protected [even tried multi]
Great. Find their contact page. It insists on knowing what OS I’ve got installed, because it thinks it’s only for tech support contacts. I lie. Eventually get the form submitted with the info above. It submits, then takes me to… another 404 page.
Bzzt, strike 2. Hopefully the message got through.
So then I tried a site search for “dead pixels”.
HTTP Web Server: Lotus Notes Exception – Database is not full-text indexed
Bzzt, strike 3. Acer really needs a revamp of its web site.
Acer aren’t the only ones. I am also looking for an LCD monitor, so I jumped into the Officeworks website, found the monitor section, clicked on one of them and was presented with this message:
The catalogue code you have specified for this product is not valid.
Please check the first 4 characters. (e.g. G78-EAG210) : BE
Also, I don’t think the specials are that great. Officeworks has the 17″ for $399 and the 19″ for $649.
You can get the 19″ for $396 from here: http://umart.net/au/product_info.php?cPath=46_204&products_id=104092
Or if you’d prefer a physical storefront over ordering online, the Acers are also cheaper at cpl: http://www.cpl.net.au/green_guide/980132801.pdf