TL;DR(1) – Telstra has a bug in their landline system. It’s time to get rid of it for good.
TL;DR(2) – The bug is when someone calls your landline they can prevent you from hanging up. Find out how to test, and how to protect yourself from scams.
This is Part 2 of Scammers making use of Telstra landline bug. Read about the scam in Part 1.
Yes, it is a bug
An error in software that causes results to be different from expected.
Let’s get one thing straight: I’m calling it a bug … #CallASpadeASpade. I certainly understand the people who point out the phone network complies with Section 7.2.1 of BT SIN 721 [pdf] (or Australia’s equivalent), but that is extraordinarily unhelpful. Most people expect calls to disconnect when they hang up. Therefore (to most people) it is a bug.
Now that’s out of the way, on to checking your landline for the bug, and protecting yourself from scams.
Testing your landline (easy)
Instructions for testing:
- The most reliable test is from another landline, within the same local calling area. So you should ask a friend or neighbour. The caller is the A-party, calling your landline (the B-party).
- The A-party calls the B-party who answers.
RESULT: A & B parties talking.
- B-party hangs up.
RESULT: A-party hears silence.
- [OPTIONAL] Using a mobile phone or similar, quickly call the B-party.
RESULT: False busy tone.
- B-party picks up (within 30 seconds).
RESULT: They connect back to the A-party. A & B parties talking.
- B-party hangs up. The A-party should time how long it takes before they hear disconnect (beeping) tone.
LIKELY RESULT: 30 or 90 seconds, but could be five minutes.
- Repeat the test, but A & B parties should swap roles.
Here, you’re doing your friend a favour by testing their landline for the same bug.
The official term is CSH (Called Subscriber Held) or A-Party
Hold [correction]. I call it a very nasty bug because the victim (having received an unusual call) believes they’re doing the right thing by initiating their own call to verify the circumstances, but in reality they are still connected to the A-party scammer. This bug can be used in many different ways by different scammers, particularly to glean private information from the victim, but it is also possible to simply cause confusion, or lure someone to their death.
Continue reading to learn if a scammer is still on your line after a call.
How to protect yourself
By now, every man and his dog will have called each other and concluded their landline is vulnerable. Based on discussions with Internode (my telephone provider), Telstra has informed them that there is “nothing that can be done”. Even if they change their mind, it might take three to six months.
So, in the meantime, if you get any strange call (or they hang up just as you answer) stop and think. If you call someone else quickly, you might fall victim. You have to check your landline is genuinely free.
Probably the best way is to use your mobile telephone to call your landline; you should hear ringing through your mobile, and hear the landline ringing. You don’t have to answer your landline, so hang up (end call) on the mobile, to avoid being charged. If you can’t do that, there have been some other suggestions from various people.
- If you have a toll bar on your landline, call a barred number. The wording of the message should be exactly the same.
Perhaps you should organise 1900 barring now, if you don’t have it already.
- Call a trusted friend or loved one. BEWARE: The scammer may still be on the line, eavesdropping.
- Sidestep the issue by using a different telephone (or mobile telephone) to make your outgoing call (to the bank/police).
- Wait five minutes for the line to clear
The problem with this is clearing times vary significantly, and the scammer could simply defeat you by calling you again at the four-minute mark.
Complexity, complexity, complexity
Australians have a habit of making simple things complex (yes, train tickets in Melbourne are too complex for tourists and locals), but I am still stunned that the act of hanging up the telephone is this complex.
I am entitled to think that it will work as expected (as it does in New Zealand).
And I’m entitled to think that a scammer will not be able to interfere with the use of my telephone, or any other technology. CSH (as it is termed) should have died with the last mechanical exchange, and it is time to get rid of it for good, in order to protect people from fraud, as well as make the phone network simple to use.
UPDATE (and change of plan) Part 3 is now available as How I was an Unwitting Victim – 21 Years Ago.
The planned Facts and myths about this landline bug will now be Part 4.