Goldplated parts

What dumbarse designed the Optusnet web site? Out of interest I went to compare plans to other providers, and Optusnet has turned into a portal which has so much stuff on it, I can’t even find anything about services they sell.

When I did find it (memo to self: go to the main Optus site, not the Optusnet site), I found some totally incredible equipment service charges, where if a problem isn’t their fault, and you’re out of warranty, you’ll get slugged:

  • Faulty Network Interface Card (NIC) — Service call ($99.00) and replacement fee for NIC ($50.00)
  • Faulty Ethernet Cable — Service call ($99.00) and replacement of Ethernet cable ($55.00)

Please tell me I’m reading that wrong. They’ll try and charge me $149 for replacing a NIC? $154 for replacing an Ethernet cable?

Where does one buy a $55 Ethernet cable, anyway? It’s like $10 a metre retail. And it’s not hard to buy a NIC for under $20. I guess Optus’ ones are all gold-plated.

I guess they don’t really want the business.

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