My main web provider logs all their problems onto a fault-tracking database, and publishes them onto the Web, including via RSS, to make sure their customers are kept informed, and can work around things where necessary.

Even down to the most trivial thing.

We are currently experiencing issues with the on hold music on our telephone system. This is causing customers to receive silence when placed on hold. Periodic messages are still being played.

This will be rectified tomorrow morning.

Maybe I don’t need to know that, but it’s reassuring to know they’re being open and honest about any faults that occur. If only all companies were this open.