Monthly Archives: September 2007

2Clix sues Whirlpool for forum posts

Software company 2Clix has decided to sue Whirlpool (an Australian online news, forum and community site), for “false and malicious” forum posts about 2Clix’s software products.

Essentially it appears Whirlpool’s users have been critical of 2Clix in various threads, with such gems as:

As a user of 2Clix for over 2 years, and the primary IT support person for my company – I would advise you to AVOID this program at all costs.
and
We installed 2clix and ended up throwing it out two weeks after going live. This company has many problems and I would strongly recommend that any potential users look else where.

While 2Clix had a go at defending themselves on the forum, it seems they’ve also decided to sue the forum’s owners. Maybe they got angry that one of the threads is the top hit in Google. If the case gets anywhere, it could obviously have repercussions for other online communities, so it’ll be interesting to see where it goes.

Update Thursday: This story has hit the MSM.
The Age: Firm sues forum to silence critics
ZDNet: 2Clix scores own goal with Whirlpool case
Computerworld: 2Clix sues broadband forum for “false and malicious” threads
…and and more

Update Wed 2007-09-19: Media reports that 2Clix drops the lawsuit, but it’s not official yet.

Old mags

ZZap! 64Back in the day, we couldn’t just jump online to find out what was happening in the geek world. No, we had to go down to the newsagent and buy a magazine.

Along with emulators for many old platforms, increasing numbers of old mags from the 80s and 90s are now available online.

Commodore: Australian Commodore and Amiga Review (via Dan). ZZap! 64. Lots more at the Amiga Magazine Rack

But the ultimate in technical mags for Commodore machines would have to have been The Transactor.

Acorn: The Micro User, Acorn User

Sinclair: Crash

There’s plenty more out there (including some sites that just index the old magazines, rather than provide actual scans). Well worth an explore to nostalgically relive your favourite computer platform.

Does Second Life have a limited lifespan?

While some are suggesting Linden Labs is suffocating Second Life, and holding a meeting (in Second Life, of course) to discuss it, others are wondering (and I’m among them) why companies are marketing in Second Life given the tiny population and small numbers of sales for those who’ve tried it:

The virtual branded locations that sounded so impressive in the pages of BusinessWeek are basic and devoid of visitors. … American Apparel has all but given up on its virtual store, citing the criticism it has received and “insignificant” sales.

Is it like a Gold Rush, and they have to stake their claim before someone else gets it? Maybe, maybe not… but shouldn’t the priority of marketing people be to push their product where there’s an actual audience?

If SL is really becoming so deserted, I wonder if it has virtual tumbleweeds?

Reviews that aren’t

You know what I really hate?

Googling for “product X review” and finding bazillions of web sites that purport to be reviews of product X, but which in fact are just shopping web sites which have manufacturer’s information, or possibly a “story” written word-for-word from a press release, and nothing else.

Oh sure, some of them might have space for a product review, if some hapless customer wants to donate their time and effort into writing one. But if it’s [obscure shopping site] then why would anybody bother?

And some might have comparative price listings from various retail and online shops. With reviews… of the shops.

No wonder I end up looking on amazon.com (where there’s enough customers who actually care about writing reviews to make it worthwhile) or epinions.com, but both being US-based means they don’t cover some models available in other countries.

Can we get Google to somehow sort the wheat from the chaff here? Or will some non-US sites rise from the rest and get a critical mass of reviewers?

Oh, and can anybody tell me if the Epson C59 printer offered today on Zazz is a cheap and cheerful (if ugly) bargain, or a foul demon waste of my hard-earned $50?

Risking your irreplaceable images

Oh no, George is at it again:

Q. I want to archive family photos and slides from our hard drive onto a DVD. However, I have read that home-burnt DVDs and CDs can have a short shelf life of about five years. What is the best technology to store 1-5 GB of irreplaceable images?
B. McGregor

A Manufacturers claim life spans of 30 to 100 years for DVD-R and DVD+R discs and up to 30 years for DVD-RW, DVD+RW. Your advice about a five-year life may apply to a CD that has not been burnt, as in that state the storage life is much shorter. For archiving you should use a premium-quality product, which in my opinion is Verbatim as they come out on top in almost all independent reviews that I have read.

No no no no no. You don’t tell someone who wants to store irreplaceable images that it’s fine to chuck it on a DVD, and blindly believe the manufacturer’s claim of the 30 years plus lifespan. The technology is not yet nearly that old, so while theoretical lab tests might claim that, in my book it’s not conclusively proven, and plenty of people have had problems.

If the files involved are genuinely irreplaceable, the message here is to make sure you don’t rely on one copy, or even on one medium. You make multiple copies, in a format that is futureproof (JPEG probably being the best for photos), distribute them widely (for instance with different family members) and check and copy them regularly onto new media.

You sure as hell don’t burn a single copy and chuck the DVD in the cupboard and hope nothing renders it unreadable.

Cheap hardware fails: film at eleven

I was wandering through my local Coles supermarket last night and found a $40 M-TV brand SD Set-top box. I figured that sounded like a good deal so bought it. It plugged in, tuned up, worked well and supported my 16:9 TV. It proved that the digital reception issues I’ve been having are not the fault of the TV cards.

This morning the sound had almost died. Very quiet, and with popping and such overlaid.

In the hardware industry, this is called “infant mortality“. If the cost of handling returns is high, you try to catch the early failures by running a burn in test. We did that at my first job, because we were experiencing massive infant mortality rates – they all worked fine right out of the box, but run ’em for a day and poof! they were dead. So we built a rig to have them scan a barcode over and over again, and software to capture the results and check for accuracy. Shipped a bunch of duds back to the manufacturer, who smartened their game up, and stopped pissing off our customers.

I guess STBs sold by supermarkets don’t have high return handling costs.